One van, one phone number, since 1998
Crowder is a family firm with 6 engineers and 4 vans. Everyone who comes to your door is employed by us, trained by us and covered by the same 12-month guarantee.
- Gas Safe registered engineers
- WaterSafe approved contractor
- £2m public liability
How we got here
Twenty-eight years, one yard, and the slow addition of everything a house full of water pipes can need.
- 1998
Dennis Crowder buys a second-hand van and rents Unit 6. The phone number has not changed since.
- 2004
Drainage added — rods, then the first jetter. Winter blockages become a third of the work.
- 2009
First Gas Safe engineer joins, and boilers become the fastest-growing part of the business.
- 2016
Camera van and written survey reports. Insurers start sending customers our way.
- 2024
Online booking with two-hour slots. Sarah takes over the office from her mother.
Who comes to your door
No subcontractors on plumbing, gas or drains. You will usually see the same engineer every year.
- Dennis Crowder Founder, drainage
Still takes the Sunday emergency phone. Has jetted most of the Quays at least once.
With us since 1998
- Sarah Crowder Runs the office and the diary
The person who answers the office line and texts you the slot.
With us since 2011
- Tom Hale Heating engineer, Gas Safe
Boiler installs and the awkward flue routes nobody else will quote.
With us since 2009
- Aisha Khan Heating engineer, Gas Safe
Servicing and landlord certificates. Keeps the reminder list honest.
With us since 2016
- Lewis Morgan Plumber, bathrooms
Leads the bathroom team. Measures twice, never cuts a tile he has not checked.
With us since 2014
- Ben Aldous Drainage and CCTV
Runs the camera van. Writes the reports the insurers actually read.
With us since 2019
What we will and won’t do
We will
- Agree the price before we start
- Say so if it is a job you can do yourself
- Photograph the work before we cover it up
- Come back free if something we fitted fails
We won’t
- Charge a call-out fee inside EG1–EG5
- Sell you a boiler when a part will do
- Send the overnight van out of town
- Work on septic tanks or treatment plants
Book the family firm
Planned work online in two-hour slots, emergencies on the phone 24 hours.